FAQ`S
Do you ship to my city and location?
We currently ship and offer installation in all major cities across the country for most products. However, we are still taking our baby steps and may face challenges in being able to ship items to remote areas. Do drop us a line [email protected] or call us at +91-41170803/04 or whatsapp us at +91-9810163422 and we would love to figure it out with you.
Are there any delivery charges or installation charges?
Depending on city to city, and the product chosen, there may be shipping and installation charges. All charges will be displayed to you at time of placing the order. In case of issues, please do reach out to us for clarifications.
How long is the delivery time?
We know you are eagerly waiting for your orders to reach you and we are constantly striving to reduce that waiting time! Currently, we ship any order within 7-10 days of receiving it and should reach you within 12-15 days depending on your location!
What is the warranty on my product?
Our standard manufacturing warranty is for one year on all our furniture items. We will always have your back, however, it would not be possible for us to cover damages due to natural wear and tear and in the off case that the product is used beyond its intended use.
I want to customize one of your products, can I do that?
We are like kids with their first art project when it come to our products! But as grown-ups we understand that there is always room for improvement. We would be happy to help out with changes in the size of our products, the color combinations from our existing catalog and add some more storage if required.
Can I see the products before I buy?
Of course! We love for our friends to come and share the happy places we have set up. We currently have an experience center in Gurgaon, and keeping our fingers crossed to add to that list very quickly. You can use the Store Locator , to look through the location in the Google maps, and give us a visit!
And as always, our team mates are always there to help answer any questions. You can call us +91-41170803/04 for assistance.
Can I gift a voucher to someone?
How sweet of you to think of your friends after coming across us! Yes, you can send them a gift voucher as long as they reside in one of the locations we currently service. Please go to Gift Cards from the menu above to order and get it sent to your loved one.
How can I place a bulk order?
We would gladly help you out! Do write in to us [email protected] or call us at +91-41170803/04 and we can take it from there.
Currently customizations to the products in our catalogue are limited to changes in size, color and additions of storage. With our extensive product line we are sure we would be help you choose the best items for your requirements.
I like a product! Can I save it for later?
Of course! You can create your very own wishlist by clicking the ‘heart’ symbol on the top right corner of each product page. If you do this while logged in to your account(would be a great idea!) you would be able to see it anytime you log-in.
I like the whole look in a picture on the site. Can I get everything?
We would love to help you put together a look!. Give us a call @ +91-41170803/04. However, on the site the products are sold individually at the moment. We would also like you to note that some props and other items in the image may not be available for sale.
What if I receive a damaged product?
Oops! We are sorry to hear that. In case you receive a damaged product(damage as defined within manufacturing warranty) please call us within 48 hours of the delivery @ +91-41170803/04 (Monday-Saturday 9 am-6 pm) or email us at [email protected]
Our team will do assess the damage and respond to you within 2 business days. We will either repair or replace the pieces of the product, depending on the degree of damage.
Do you ship to my city and location?
We currently ship and offer installation in all major cities across the country for most products. However, we are still taking our baby steps and may face challenges in being able to ship items to remote areas. Do drop us a line [email protected] or call us at +91-41170803/04 or whatsapp us at +91-9810163422 and we would love to figure it out with you.
Are there any delivery charges or installation charges?
Depending on city to city, and the product chosen, there may be shipping and installation charges. All charges will be displayed to you at time of placing the order. In case of issues, please do reach out to us for clarifications.
How long is the delivery time?
We know you are eagerly waiting for your orders to reach you and we are constantly striving to reduce that waiting time! Currently, we ship any order within 7-10 days of receiving it and should reach you within 12-15 days depending on your location!
What is the warranty on my product?
Our standard manufacturing warranty is for one year on all our furniture items. We will always have your back, however, it would not be possible for us to cover damages due to natural wear and tear and in the off case that the product is used beyond its intended use.
I want to customize one of your products, can I do that?
We are like kids with their first art project when it come to our products! But as grown-ups we understand that there is always room for improvement. We would be happy to help out with changes in the size of our products, the color combinations from our existing catalog and add some more storage if required.
Can I see the products before I buy?
Of course! We love for our friends to come and share the happy places we have set up. We currently have an experience center in Gurgaon, and keeping our fingers crossed to add to that list very quickly. You can use the Store Locator , to look through the location in the Google maps, and give us a visit!
And as always, our team mates are always there to help answer any questions. You can call us +91-41170803/04 for assistance.
Can I gift a voucher to someone?
How sweet of you to think of your friends after coming across us! Yes, you can send them a gift voucher as long as they reside in one of the locations we currently service. Please go to Gift Cards from the menu above to order and get it sent to your loved one.
How can I place a bulk order?
We would gladly help you out! Do write in to us [email protected] or call us at +91-41170803/04 and we can take it from there.
Currently customizations to the products in our catalogue are limited to changes in size, color and additions of storage. With our extensive product line we are sure we would be help you choose the best items for your requirements.
I like a product! Can I save it for later?
Of course! You can create your very own wishlist by clicking the ‘heart’ symbol on the top right corner of each product page. If you do this while logged in to your account(would be a great idea!) you would be able to see it anytime you log-in.
I like the whole look in a picture on the site. Can I get everything?
We would love to help you put together a look!. Give us a call @ +91-41170803/04. However, on the site the products are sold individually at the moment. We would also like you to note that some props and other items in the image may not be available for sale.
What if I receive a damaged product?
Oops! We are sorry to hear that. In case you receive a damaged product(damage as defined within manufacturing warranty) please call us within 48 hours of the delivery @ +91-41170803/04 (Monday-Saturday 9 am-6 pm) or email us at [email protected]
Our team will do assess the damage and respond to you within 2 business days. We will either repair or replace the pieces of the product, depending on the degree of damage.
Can I cancel my order?
You can cancel an order upto 48 hours after placing the same. We will refund the full amount back to you. However, we are unable to take cancellation requests after the product has been put into production, which is typically 48 hours from the receipt of the order.
You can cancel your order for any product by logging in to your account and selecting the ‘Request cancellation’ option or reaching out to us directly. For cancellations, any advance paid will be refunded.
Issues at the time of Delivery
In case, you receive a damaged product, please bring it to the notice of the Delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number +91-41170803/04 or write to us at [email protected]. The Damage or defect will be assessed in 1-2 days and a solution may be offered. If in the opinion of Boingg! the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Boingg!, to address the issue. However, if in the opinion of Boingg! there is no defect in the product, Boingg! shall return the same product back to you and no further action will be taken.
Cancellation after delivery
Products once delivered cannot be returned. On the off chance that you receive a damaged or defective product, our delivery team will try to repair it on the spot or issue a replacement part or whole product based on the issue. This decision lies with the delivery/service team.
In case there are manufacturing defects post delivery, we will treat it as an After Sales Complaint. Such products will be repaired or replaced as deemed necessary by our After Sales Specialists.
When will I get the refund?
If you are eligible for a refund, the same shall be given to you as per the following guidelines :-
The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Boingg!.
A promo code once used shall not be re-activated in case of cancellation of order, either by customer or Boingg!.
Will I get a full refund on my order?
For most products, you will get a 100% refund on valid cancellations. The only exception is made-to-order products, where 40% of the product value is non-refundable on cancellation after production has started.
-
Every Boingg! product is made from high quality engineered wood and is manufactured according to stringent norms.
-
Our products go through a thorough 4 stage checking process and are built foremost to be safe for their little owners.
-
Great thought and research is put in working with the vendors to ensure maintenance of quality for the raw materials.
-
Boingg! products come with a 12-month warranty for any manufacturing defects or manufacturing issues with the materials used. On the off-chance that a defect appears in the product after it is delivered, please reach us on [email protected] or +91-41170803/04. We will assess the damage and get back to you with a solution as soon as we can.
-
We will always have your back, however, it would not be possible for us to cover damages due to natural wear and tear and in the off case that the product is used beyond its intended use.
