Can I cancel my order?
You can cancel an order upto 48 hours after placing the same. We will refund the full amount back to you. However, we are unable to take cancellation requests after the product has been put into production, which is typically 48 hours from the receipt of the order.
You can cancel your order for any product by logging in to your account and selecting the ‘Request cancellation’ option or reaching out to us directly. For cancellations, any advance paid will be refunded.
Issues at the time of Delivery
In case, you receive a damaged product, please bring it to the notice of the Delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number +91-41170803/04 or write to us at happystart@boingg.in. The Damage or defect will be assessed in 1-2 days and a solution may be offered. If in the opinion of Boingg! the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Boingg!, to address the issue. However, if in the opinion of Boingg! there is no defect in the product, Boingg! shall return the same product back to you and no further action will be taken.
Cancellation after delivery
Products once delivered cannot be returned. On the off chance that you receive a damaged or defective product, our delivery team will try to repair it on the spot or issue a replacement part or whole product based on the issue. This decision lies with the delivery/service team.
In case there are manufacturing defects post delivery, we will treat it as an After Sales Complaint. Such products will be repaired or replaced as deemed necessary by our After Sales Specialists.
When will I get the refund?
If you are eligible for a refund, the same shall be given to you as per the following guidelines :-
The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Boingg!.
A promo code once used shall not be re-activated in case of cancellation of order, either by customer or Boingg!.
Will I get a full refund on my order?
For most products, you will get a 100% refund on valid cancellations. The only exception is made-to-order products, where 25% of the product value is non-refundable on cancellation after production has started.