Wall-E Bookshelf

What are my payment options?

• We currently accept payments via all leading Debit and Credit cards

• Credit card EMIs through all major Credit cards @12-15% depending on Bank

• Net banking through all major banks

• Wallets,UPI through RazorPay

• Cash on Delivery in certain areas

Can I pay via COD?

Currently we offer Cash on delivery facilities for only a few geographical locations, and as a percentage of the order. At the checkout page, you can select whether to make a part payment or full payment. All calculations and payments to be made will be made available at time of checkout.

How do I use EMI?

You can use the EMI facility via your credit/debit cards. Please select online payments through Razorpay at time of checkout, and in the payment gateway select the bank through which you wish to avail EMIs. The issuing bank may modify the terms of the EMI offering at any time. Further, the issuing bank may, at its sole discretion, choose to reject or change the EMI tenure (on the basis of customer history, amount of transactions, etc.) or withdraw the EMI scheme completely. For all such cases, customers must follow up with the issuing banks and Boingg! will not be responsible for any rejection.

Boingg! shall not be responsible for any disputes arising due to the non-conversion of a transaction into EMIs. Customers will have to inquire about the status of their EMI requests from their issuing banks.

Every bank has its own threshold value above which, a credit card holder may avail of the EMI facility while ordering furniture from Boingg!. The threshold value is decided by each particular bank and is in the range of Rs. 500-6000/-, varying from bank to bank.

EMI transaction requests, once submitted, cannot be cancelled/modified/reversed until the same have been approved/rejected by the issuing banks of the credit card holders.

For example, if an EMI transaction request is submitted on January 1 and is approved/rejected by the issuing back on January 7, the request cannot be cancelled/modified/reversed before January 7. Only after approval/rejection by the issuing bank, can customers cancel the transaction. In the event of a cancellation, Boingg! will raise a request with its payment aggregator (PayU), who will then coordinate with issuing bank to initiate a refund. As soon as the refund is approved at the bank’s end, the credit card limit will also be increased. However, do note that cancellation charges will be applicable, which will have to be borne by the customer.

My Transaction isn’t going through!

Transactions could fail due to multiple reasons. Please check for the following:

Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)

Your Internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to [email protected]

Will I be asked to share card information, account information or passwords over phone or email?

We promised you, no nasties! The Boingg! team will never ask you to share personal financial information over phone or email.

What other things should I keep in mind during an online transaction?

• During the payment process using netbanking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Boingg! website with your order details which you can keep a copy of.

• Never press the browser back button when the transaction is still currently being done.

Does Boingg.in store my card or account information?

Boingg.in does not collect or store your account information at all.

Your transaction is authorized at multiple points, first by PayU and subsequently by Visa/Mastercard/American Express/Banks directly without any information passing through us. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

Is it safe to use my credit card, debit card or net banking?

We promise! We make sure to keep all your transaction at Boingg! completely safe.  Transactions with Boingg!r are via the payment gateway RazorPay, which is both VeriSign Secured® as well as PCI compliant.

The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and PayU is compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

What should I keep handy for my online transaction?

• For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.

• For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.

• For Net Banking you need to keep your account number as well as your IPIN handy.