Exchange Program Terms & Conditions

  • Our exchange offer is currently available in the following cities: Delhi, Gurgaon, Noida, Bangalore, Hyderabad, Ahmedabad, Pune, and Mumbai. We are in the process of expanding our services to other major cities across India.

    If your city is not listed above or you have a specific query regarding an order, please feel free to contact us at 011-41170803/04 or email us at happystart@boingg.in. We’ll be happy to assist you.

  • Guaranteed Value Return
    When you return your Boingg! product within 3 years of purchase to buy a new one, you can receive upto 30% of the original product value as an exchange value. 

  • Please note, that the Exchange Program doesn’t cover fully customized items. For all custom items which have been designed specifically for a customer’s requirement, a solution will be offered one a case to case basis. Request you to please get in touch with our team.

  • The exact exchange value depends on the materials used and can be:

  • Calculated on each product page, or

  • Shared by our sales team at our experience stores.

  • To ensure authenticity of purchase, an OTP will be sent to the registered mobile number through which the purchase was made before extending the exchange offer.

  • Customers can avail the exchange value benefit for purchase of any value up to a maximum of 70% of the new purchase value. 

  • Within 48–72 hours of raising an exchange request, our expert will reach out to you to collect images for evaluating the condition of the product. If needed, Boingg! may also arrange a home visit—at our discretion—to inspect and verify the product.

  • If, during inspection, any damage caused by misuse or conditions not covered under warranty—beyond normal wear and tear—is found, the exchange value will be adjusted accordingly. Our experts will inform you of the revised value after evaluation.

  • The value of exchange value arrived at after the process followed will be final and at the sole discretion of boingg! and its representatives.

  • All disassembly and transportation charges related to the pickup of the exchanged product will be covered by Boingg!. These charges will not be deducted from the final exchange value.

  • Once your exchange is approved, the pickup of your old product will be scheduled on the same day as the delivery of your new Boingg! purchase. This ensures a smooth and hassle-free experience for you.