Can I cancel my order?
When you don’t like something the moment you see it, we will take it back! You can cancel an order either before it reaches your home, or upto 48 hours post delivery. We will refund the full amount back to you. However, we are unable to take cancellation requests after product delivery.
Cancellation prior to delivery – You can cancel your order for any product (except made-to-order products) at any time prior to its delivery by logging in to your account and selecting the ‘Request cancellation’ option. For cancellations made before a delivery attempt, any advance paid will be refunded as per our refunds policy. A delivery attempt is defined as a visit to the customer’s home for delivery purposes.
Cancellation at the time of delivery – In case, you receive a damaged product, please bring it to the notice of the delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number +91-41170803/04 or write to us at happystart@65.1.44.175. Damage or defect will be assessed in 1-2 days and a solution may be offered. If in the opinion of Boingg! the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Boingg!, to address the issue. However, if in the opinion of Boingg! there is no defect in the product, Boingg! shall return the same product back to you and no further action will be taken. Boingg! shall have the sole right to determine whether a product is defective or not.
Cancellation after delivery – Products once delivered cannot be returned. On the off chance that you receive a damaged or defective product, our delivery team will try to repair it on the spot or issue a replacement based on the product issue. This decision lies with the delivery team.
In case there are manufacturing defects post delivery, we will treat it as an After Sales Complaint. Such products will be repaired or replaced as deemed necessary by our After Sales Specialists.
When will I get the refund?
If you are eligible for a refund, the same shall be given to you as per the following guidelines -:
The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Boingg!.
A promo code once used shall not be re-activated in case of cancellation of order, either by customer or Boingg!.
Will I get a full refund on my order?
For most products, you will get a 100% refund on valid cancellations (products cancelled on or before delivery/installation). The only exception is made-to-order products, where 25% of the product value is non-refundable on cancellation (this information will be made available to you on the product page).