Town Explorer Puzzle Storage

Can I cancel my order?

You can cancel an order upto 48 hours after placing the same. We will refund the full amount back to you. However, we are unable to take cancellation requests after the product has been put into production, which is typically 48 hours from the receipt of the order.

You can cancel your order for any product by logging in to your account and selecting the 'Request cancellation' option or reaching out to us directly. For cancellations, any advance paid will be refunded.

Issues at the time of Delivery

In case, you receive a damaged product, please bring it to the notice of the Delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number +91-41170803/04 or write to us at [email protected] The Damage or defect will be assessed in 1-2 days and a solution may be offered. If in the opinion of Boingg! the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Boingg!, to address the issue. However, if in the opinion of Boingg! there is no defect in the product, Boingg! shall return the same product back to you and no further action will be taken.

Cancellation after delivery

Products once delivered cannot be returned. On the off chance that you receive a damaged or defective product, our delivery team will try to repair it on the spot or issue a replacement part or whole product based on the issue. This decision lies with the delivery/service team.

In case there are manufacturing defects post delivery, we will treat it as an After Sales Complaint. Such products will be repaired or replaced as deemed necessary by our After Sales Specialists.

When will I get the refund?

If you are eligible for a refund, the same shall be given to you as per the following guidelines :-

The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Boingg!.

A promo code once used shall not be re-activated in case of cancellation of order, either by customer or Boingg!.

Will I get a full refund on my order?

For most products, you will get a 100% refund on valid cancellations. The only exception is made-to-order products, where 25% of the product value is non-refundable on cancellation after production has started.

Do you ship to my city and location?

We currently ship and offer installation in all major cities across the country for most products. However, we are still taking our baby steps and may face challenges in being able to ship items to remote areas. Do drop us a line [email protected] or call us at +91-41170803/04 or whatsapp us at +91-9810163422 and we would love to figure it out with you.

Are there any delivery charges or installation charges?

Depending on city to city, and the product chosen, there may be shipping and installation charges. All charges will be displayed to you at time of placing the order. In case of issues, please do reach out to us for clarifications.

How long is the delivery time?

We know you are eagerly waiting for your orders to reach you and we are constantly striving to reduce that waiting time! Currently, we ship any order within 7-10 days of receiving it and should reach you within 12-15 days depending on your location!

What is the warranty on my product?

Our standard manufacturing warranty is for one year on all our furniture items. We will always have your back, however, it would not be possible for us to cover damages due to natural wear and tear and in the off case that the product is used beyond its intended use.

I want to customize one of your products, can I do that?

We are like kids with their first art project when it come to our products! But as grown-ups we understand that there is always room for improvement. We would be happy to help out with changes in the size of our products, the color combinations from our existing catalog and add some more storage if required. 

Can I see the products before I buy?

Of course! We love for our friends to come and share the happy places we have set up. We currently have an experience center in Gurgaon, and keeping our fingers crossed to add to that list very quickly. You can use the Store Locator , to look through the location in the Google maps, and give us a visit!

And as always, our team mates are always there to help answer any questions. You can call us +91-41170803/04 for assistance.

Can I gift a voucher to someone?

How sweet of you to think of your friends after coming across us! Yes, you can send them a gift voucher as long as they reside in one of the locations we currently service. Please go to Gift Cards from the menu above to order and get it sent to your loved one.

How can I place a bulk order?

We would gladly help you out! Do write in to us  [email protected] or call us at +91-41170803/04 and we can take it from there.

Currently customizations to the products in our catalogue are limited to changes in size, color and additions of storage. With our extensive product line we are sure we would be help you choose the best items for your requirements.

I like a product! Can I save it for later?

Of course! You can create your very own wishlist by clicking the ‘heart’ symbol on the top right corner of each product page. If you do this while logged in to your account(would be a great idea!) you would be able to see it anytime you log-in.

I like the whole look in a picture on the site. Can I get everything?

We would love to help you put together a look!. Give us a call @ +91-41170803/04. However, on the site the products are sold individually at the moment. We would also like you to note that some props and other items in the image may not be available for sale.

What if I receive a damaged product?

Oops! We are sorry to hear that. In case you receive a damaged product(damage as defined within manufacturing warranty) please call us within 48 hours of the delivery @ +91-41170803/04 (Monday-Saturday 9 am-6 pm) or email us at [email protected]

Our team will do assess the damage and respond to you within 2 business days. We will either repair or replace the pieces of the product, depending on the degree of damage.

What are my payment options?

• We currently accept payments via all leading Debit and Credit cards

• Credit card EMIs through all major Credit cards @12-15% depending on Bank

• Net banking through all major banks

• Wallets,UPI through RazorPay

• Cash on Delivery in certain areas

Can I pay via COD?

Currently we offer Cash on delivery facilities for only a few geographical locations, and as a percentage of the order. At the checkout page, you can select whether to make a part payment or full payment. All calculations and payments to be made will be made available at time of checkout.

How do I use EMI?

You can use the EMI facility via your credit/debit cards. Please select online payments through Razorpay at time of checkout, and in the payment gateway select the bank through which you wish to avail EMIs. The issuing bank may modify the terms of the EMI offering at any time. Further, the issuing bank may, at its sole discretion, choose to reject or change the EMI tenure (on the basis of customer history, amount of transactions, etc.) or withdraw the EMI scheme completely. For all such cases, customers must follow up with the issuing banks and Boingg! will not be responsible for any rejection.

Boingg! shall not be responsible for any disputes arising due to the non-conversion of a transaction into EMIs. Customers will have to inquire about the status of their EMI requests from their issuing banks.

Every bank has its own threshold value above which, a credit card holder may avail of the EMI facility while ordering furniture from Boingg!. The threshold value is decided by each particular bank and is in the range of Rs. 500-6000/-, varying from bank to bank.

EMI transaction requests, once submitted, cannot be cancelled/modified/reversed until the same have been approved/rejected by the issuing banks of the credit card holders.

For example, if an EMI transaction request is submitted on January 1 and is approved/rejected by the issuing back on January 7, the request cannot be cancelled/modified/reversed before January 7. Only after approval/rejection by the issuing bank, can customers cancel the transaction. In the event of a cancellation, Boingg! will raise a request with its payment aggregator (PayU), who will then coordinate with issuing bank to initiate a refund. As soon as the refund is approved at the bank’s end, the credit card limit will also be increased. However, do note that cancellation charges will be applicable, which will have to be borne by the customer.

My Transaction isn’t going through!

Transactions could fail due to multiple reasons. Please check for the following:

Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)

Your Internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to [email protected]

Will I be asked to share card information, account information or passwords over phone or email?

We promised you, no nasties! The Boingg! team will never ask you to share personal financial information over phone or email.

What other things should I keep in mind during an online transaction?

• During the payment process using netbanking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Boingg! website with your order details which you can keep a copy of.

• Never press the browser back button when the transaction is still currently being done.

Does Boingg.in store my card or account information?

Boingg.in does not collect or store your account information at all.

Your transaction is authorized at multiple points, first by PayU and subsequently by Visa/Mastercard/American Express/Banks directly without any information passing through us. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

Is it safe to use my credit card, debit card or net banking?

We promise! We make sure to keep all your transaction at Boingg! completely safe.  Transactions with Boingg!r are via the payment gateway RazorPay, which is both VeriSign Secured® as well as PCI compliant.

The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and PayU is compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

What should I keep handy for my online transaction?

• For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.

• For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.

• For Net Banking you need to keep your account number as well as your IPIN handy.

• Every Boingg! product is made from high quality engineered wood and is manufactured according to stringent norms.

• Our products go through a thorough 4 stage checking process and are built foremost to be safe for their little owners.

• Great thought and research is put in working with the vendors to ensure maintenance of quality for the raw materials.

• Boingg! products come with a 12-month warranty for any manufacturing defects or manufacturing issues with the materials used. On the off-chance that a defect appears in the product after it is delivered, please reach us on [email protected] or +91-41170803/04. We will assess the damage and get back to you with a solution as soon as we can.

• We will always have your back, however, it would not be possible for us to cover damages due to natural wear and tear and in the off case that the product is used beyond its intended use.